{"id":606,"date":"2025-08-27T09:19:09","date_gmt":"2025-08-27T09:19:09","guid":{"rendered":"https:\/\/bio2a.com\/privacy-policy\/"},"modified":"2025-08-27T09:19:09","modified_gmt":"2025-08-27T09:19:09","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/bio2a.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>1. Purpose and Scope of Data Collection<\/strong><br>The data collected primarily on the bio2a.com website includes: email, phone number, customer address, etc. This information is required when customers register or place an order to ensure the smooth delivery of goods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">During the transaction process on the bio2a.com website, we will only retain details about the paid order. Customers\\&#8217; bank account information will not be stored.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In case there is an issue with the order, storing customer information will help facilitate verification and resolution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Scope of Information Use<\/strong><br>The company uses the information provided by members for the following purposes:<\/p>\n\n\n\n<ul class=\"\\&quot;wp-block-list\\&quot; wp-block-list\">\n<li>To contact and confirm the order and customer information before shipping.<\/li>\n\n\n\n<li>To deliver goods to the address provided by the customer.<\/li>\n\n\n\n<li>To send promotional or advertising information via email if the customer subscribes to receive notifications.<\/li>\n\n\n\n<li>To contact and resolve any issues related to customer orders.<\/li>\n\n\n\n<li>The personal information provided by the customer will only be used for confirming and contacting related transactions at bio2a.com.<\/li>\n\n\n\n<li>In case of legal requests, the company is required to cooperate by providing customer information when requested by judicial authorities, including the prosecutor\u2019s office, courts, or police authorities investigating any illegal actions by the customer. No one is allowed to infringe on the personal information of members.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Address of the Unit Collecting and Managing Personal Information<\/strong><br><strong>AN D\u0168NG SMART AGRICULTURE CO., LTD<\/strong><br>Headquarters: 109\/19\/20F \u0110\u00f4ng Th\u00e0nh, D\u0129 An Ward, Ho Chi Minh City<br>Branch: 73 H\u1ed3 Xu\u00e2n H\u01b0\u01a1ng, L\u00e2m Vi\u00ean Ward, Da Lat, Lam Dong<br>Hotline: 0913 372 813 \u2013 Mr. Qu\u00e2n<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Entities or Organizations That Can Access Personal Information<\/strong><br>The following entities may have access to members\\&#8217; personal information under specific circumstances:<\/p>\n\n\n\n<ul class=\"\\&quot;wp-block-list\\&quot; wp-block-list\">\n<li>Partners who perform a part of the services we offer, such as delivery services or payment gateway providers. These partners will receive information according to the contractual agreement (either partial or full information depending on the contract terms) to assist users in using the services we provide.<\/li>\n\n\n\n<li>Government agencies when requested to provide member information for investigation purposes.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Commitment to Protect Customer\\&#8217;s Personal Information<\/strong><\/p>\n\n\n\n<ul class=\"\\&quot;wp-block-list\\&quot; wp-block-list\">\n<li>Customer personal information on bio2a.com is strictly protected according to bio2a.com\u2019s privacy protection policy. The collection and use of customer information will only occur with the customer\u2019s consent, unless otherwise required by law.<\/li>\n\n\n\n<li>We do not use, transfer, provide, or disclose personal information to third parties without the customer\u2019s consent.<\/li>\n\n\n\n<li>In case the server storing the personal data is attacked by hackers leading to the loss of member data, bio2a.com will notify the relevant authorities for investigation and take prompt action. The company will also notify the affected customers.<\/li>\n\n\n\n<li>We guarantee the security of all online transaction information, including invoices, accounting documents, and digital records on bio2a.com.<\/li>\n\n\n\n<li>The bio2a.com management requires customers to provide full personal information such as: Full name, contact address, email, phone number, etc., and is responsible for the legality of the provided information. bio2a.com will not be responsible for any complaints related to customer rights if the personal information does not match the registered information.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Mechanism for Receiving and Resolving Complaints<\/strong><\/p>\n\n\n\n<ul class=\"\\&quot;wp-block-list\\&quot; wp-block-list\">\n<li>Members have the right to file complaints about the disclosure of their personal information to third parties by sending complaints to: 73 H\u1ed3 Xu\u00e2n H\u01b0\u01a1ng, L\u00e2m Vi\u00ean Ward, Da Lat, Lam Dong.<\/li>\n\n\n\n<li>bio2a.com is responsible for taking technical and professional measures to verify the reported content.<\/li>\n\n\n\n<li>The processing time for complaints\/feedback related to customer personal information will be a maximum of 15 business days from the date the complaint is received.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>1. Purpose and Scope of Data CollectionThe data collected primarily on the bio2a.com website includes: email, phone number, customer address, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-606","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":604,"url":"https:\/\/bio2a.com\/en\/return-and-exchange-policy\/","url_meta":{"origin":606,"position":0},"title":"Return and Exchange Policy","author":"Duy Ninh","date":"27 August, 2025","format":false,"excerpt":"To ensure consumer rights and improve after-sales service quality, bio2a.com has implemented a return and exchange policy for products that do not match the information provided by customers at the time of the order. Article 1: Conditions for Return and Exchange Customers are required to check the product condition and\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":610,"url":"https:\/\/bio2a.com\/en\/shipping-policy\/","url_meta":{"origin":606,"position":1},"title":"Shipping Policy","author":"Duy Ninh","date":"27 August, 2025","format":false,"excerpt":"1. Delivery Scopebio2a.com supports delivery across all provinces and cities nationwide. 2. Delivery Methods and Times Article 1: Delivery Methods bio2a.com provides delivery through Vietnam Post (Vietnampost), and customers will receive their goods directly at the address specified in the order. 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Here are the options: Method 1: Order Through the Store Hotline Orders are accepted from 8:00 AM to 9:00 PM every\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":615,"url":"https:\/\/bio2a.com\/en\/store-information\/","url_meta":{"origin":606,"position":3},"title":"Store Information","author":"Duy Ninh","date":"27 August, 2025","format":false,"excerpt":"Store InformationHeadquarters: 109\/19\/20F \u0110\u00f4ng Th\u00e0nh, D\u0129 An Ward, Ho Chi Minh CityBranch: 73 H\u1ed3 Xu\u00e2n H\u01b0\u01a1ng, L\u00e2m Vi\u00ean Ward, Da Lat, Lam DongHotline: 0913 372 813 \u2013 Mr. Qu\u00e2n \u2013 Tax Code: 3703115232 \u2013 ZALO OA: https:\/\/zalo.me\/4564471778660139492 \u2013 YouTube: https:\/\/www.youtube.com\/@bio2a-z1h \u2013 TikTok: https:\/\/www.tiktok.com\/@dalatnongnghiep AN D\u0168NG SMART AGRICULTURE CO., LTD Company\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":608,"url":"https:\/\/bio2a.com\/en\/warranty-policy\/","url_meta":{"origin":606,"position":4},"title":"WARRANTY POLICY","author":"Duy Ninh","date":"27 August, 2025","format":false,"excerpt":"If customers encounter any issues during use, they can visit the bio2a.com branch directly for consultation or contact via Zalo or our Fanpage for guidance and support. Below are the terms of the warranty policy for bio2a.com. \u2013 ARTICLE 1: WARRANTY CONTENTbio2a.com is responsible for warrantying products for damages or\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":361,"url":"https:\/\/bio2a.com\/en\/gioi-thieu-bio2a-com\/","url_meta":{"origin":606,"position":5},"title":"Gi\u1edbi thi\u1ec7u Bio2A.com","author":"Duy Ninh","date":"5 August, 2025","format":false,"excerpt":"Gi\u1edbi thi\u1ec7u Bio2A.com C\u1ed5ng th\u00f4ng tin v\u00e0 ph\u00e2n ph\u1ed1i s\u1ea3n ph\u1ea9m n\u00f4ng nghi\u1ec7p sinh h\u1ecdc \u2013 s\u1ea1ch \u2013 b\u1ec1n v\u1eefng Trong k\u1ef7 nguy\u00ean c\u1ee7a n\u00f4ng nghi\u1ec7p hi\u1ec7n \u0111\u1ea1i, n\u01a1i ch\u1ea5t l\u01b0\u1ee3ng \u2013 hi\u1ec7u qu\u1ea3 \u2013 an to\u00e0n \u2013 b\u1ec1n v\u1eefng l\u00e0 nh\u1eefng gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i, Bio2A.com ra \u0111\u1eddi nh\u01b0\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/bio2a.com\/en\/wp-json\/wp\/v2\/pages\/606","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bio2a.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bio2a.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bio2a.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bio2a.com\/en\/wp-json\/wp\/v2\/comments?post=606"}],"version-history":[{"count":0,"href":"https:\/\/bio2a.com\/en\/wp-json\/wp\/v2\/pages\/606\/revisions"}],"wp:attachment":[{"href":"https:\/\/bio2a.com\/en\/wp-json\/wp\/v2\/media?parent=606"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}