1. Delivery Scope
bio2a.com supports delivery across all provinces and cities nationwide.
2. Delivery Methods and Times
Article 1: Delivery Methods
- bio2a.com provides delivery through Vietnam Post (Vietnampost), and customers will receive their goods directly at the address specified in the order.
- In cases where customers request delivery to a bus station or shipping company for long-distance transportation, customers will need to contact the shipping company or bus station directly to collect their goods.
Article 2: Delivery Time
Once the order is successfully confirmed, bio2a.com will proceed with delivery through the chosen delivery service:
- For delivery to the Southern provinces: Estimated 4-6 business days depending on the local area.
- For delivery to the Central provinces: Estimated 6-8 business days depending on the local area.
- For delivery to the Northern provinces: Estimated 8-10 business days depending on the local area.
- In certain sensitive cases, if the customer is unavailable to receive the goods or the delivery time is in the evening and the address is in a narrow or unsafe alley, the delivery service will proactively contact the customer to agree on a specific delivery time.
3. Product Inspection Policy
- Upon receiving the goods, customers may inspect the product at the time of delivery and can refuse acceptance if the order does not meet the requirements.
- If products are broken, damaged, crushed, or missing quantities, customers can return the goods to the delivery staff and notify bio2a.com for further action.
- If the order is not the correct product as confirmed by bio2a.com due to an error, customers have the right to return the goods and not pay for them.
- In case of issues with the order or exchanges, customers can contact 0913372813 for quick and timely assistance.
4. Responsibility of the Delivery Service Provider
- The shipping partner is responsible for providing the delivery service according to the agreed standards and conditions outlined in the partnership agreement. They must adhere to the delivery policy and compensation policy if damage occurs due to the shipping partner’s fault, either to the buyer or the store during the service.
- In cases where customers refuse to accept goods due to issues caused by the delivery service provider, such as damaged, broken, or lost products, the delivery partner must compensate the customer or store as previously agreed.
- The delivery service provider is responsible for providing the necessary documents related to the goods when required by the relevant government authorities during the delivery process.