1. Purpose and Scope of Data Collection
The data collected primarily on the bio2a.com website includes: email, phone number, customer address, etc. This information is required when customers register or place an order to ensure the smooth delivery of goods.
During the transaction process on the bio2a.com website, we will only retain details about the paid order. Customers\’ bank account information will not be stored.
In case there is an issue with the order, storing customer information will help facilitate verification and resolution.
2. Scope of Information Use
The company uses the information provided by members for the following purposes:
- To contact and confirm the order and customer information before shipping.
- To deliver goods to the address provided by the customer.
- To send promotional or advertising information via email if the customer subscribes to receive notifications.
- To contact and resolve any issues related to customer orders.
- The personal information provided by the customer will only be used for confirming and contacting related transactions at bio2a.com.
- In case of legal requests, the company is required to cooperate by providing customer information when requested by judicial authorities, including the prosecutor’s office, courts, or police authorities investigating any illegal actions by the customer. No one is allowed to infringe on the personal information of members.
3. Address of the Unit Collecting and Managing Personal Information
AN DŨNG SMART AGRICULTURE CO., LTD
Headquarters: 109/19/20F Đông Thành, Dĩ An Ward, Ho Chi Minh City
Branch: 73 Hồ Xuân Hương, Lâm Viên Ward, Da Lat, Lam Dong
Hotline: 0913 372 813 – Mr. Quân
4. Entities or Organizations That Can Access Personal Information
The following entities may have access to members\’ personal information under specific circumstances:
- Partners who perform a part of the services we offer, such as delivery services or payment gateway providers. These partners will receive information according to the contractual agreement (either partial or full information depending on the contract terms) to assist users in using the services we provide.
- Government agencies when requested to provide member information for investigation purposes.
5. Commitment to Protect Customer\’s Personal Information
- Customer personal information on bio2a.com is strictly protected according to bio2a.com’s privacy protection policy. The collection and use of customer information will only occur with the customer’s consent, unless otherwise required by law.
- We do not use, transfer, provide, or disclose personal information to third parties without the customer’s consent.
- In case the server storing the personal data is attacked by hackers leading to the loss of member data, bio2a.com will notify the relevant authorities for investigation and take prompt action. The company will also notify the affected customers.
- We guarantee the security of all online transaction information, including invoices, accounting documents, and digital records on bio2a.com.
- The bio2a.com management requires customers to provide full personal information such as: Full name, contact address, email, phone number, etc., and is responsible for the legality of the provided information. bio2a.com will not be responsible for any complaints related to customer rights if the personal information does not match the registered information.
6. Mechanism for Receiving and Resolving Complaints
- Members have the right to file complaints about the disclosure of their personal information to third parties by sending complaints to: 73 Hồ Xuân Hương, Lâm Viên Ward, Da Lat, Lam Dong.
- bio2a.com is responsible for taking technical and professional measures to verify the reported content.
- The processing time for complaints/feedback related to customer personal information will be a maximum of 15 business days from the date the complaint is received.