If customers encounter any issues during use, they can visit the bio2a.com branch directly for consultation or contact via Zalo or our Fanpage for guidance and support. Below are the terms of the warranty policy for bio2a.com.
– ARTICLE 1: WARRANTY CONTENT
bio2a.com is responsible for warrantying products for damages or defects caused by the manufacturer\’s fault or due to improper product storage by the company.
– ARTICLE 2: WARRANTY PERIOD
– Fertilizer products will not experience a loss of quality during use if stored properly. Therefore, bio2a.com only handles cases where the product has issues right after the seal is broken.
– The warranty claim must be made within 1 month from the date of purchase.
– ARTICLE 3: WARRANTY CONDITIONS
– Products must be stored according to the “Manufacturer\’s Storage Instructions” printed on the product packaging.
– Products must be within the expiration date as indicated on the packaging.
– Products must be within the warranty period specified in Article 2.
– ARTICLE 4: CASES NOT COVERED BY WARRANTY
– Damage caused by force majeure, such as natural disasters, fire, etc.
– Damage caused by impact during transportation; the transportation company will be held responsible for this.
– Damage due to improper storage or use that deviates from the manufacturer’s instructions.
– ARTICLE 5: WARRANTY OBLIGATIONS
– During the warranty period, bio2a.com is responsible for replacing the product with a new one, with all costs borne by bio2a.com.
– bio2a.com reserves the right to refuse warranty coverage if damages or issues arise due to consumer misuse. Both parties can discuss and agree on a reasonable resolution.