To ensure consumer rights and improve after-sales service quality, bio2a.com has implemented a return and exchange policy for products that do not match the information provided by customers at the time of the order.
Article 1: Conditions for Return and Exchange
Customers are required to check the product condition and may exchange/return the goods immediately upon delivery/receipt in the following cases:
- The product is not of the correct type, model, or specification as provided at the time of order.
- The received product does not match the quantity listed in the order.
- The external condition is damaged, such as torn packaging, peeling, broken, etc.
- The product delivered is not genuine, shows signs of being counterfeit, or lacks clear origin.
Note: In cases where there is no delivery person as a witness, customers should take pictures or videos to prove the issues and send them to bio2a.com\’s communication channels or contact the Hotline to complete the return/exchange process.
Article 2: Return and Exchange Time Regulations
If customers do not check the products immediately upon receipt, they must adhere to the following timeframes for returns/exchanges:
- Notification of product issues for return/exchange: Within 48 hours from receiving the product, customers must provide images or videos as proof through Fanpage or Zalo for staff to guide the return process.
- Return of products: Within 7 days from receiving the product, bio2a.com will receive the information and process it according to the procedure.
- Return location:
- If purchased directly from the store, customers can bring the product back to the store for exchange.
- For online purchases via the website or e-commerce platform, customers are requested to return the product via delivery service providers.
Article 3: Handling Methods
- For exchanges: bio2a.com will process the return information and exchange the product for a new one. The shipping cost will be fully covered by bio2a.com.
- For returns:
- If the product is faulty due to the manufacturer\’s or the shipping provider\’s error, bio2a.com is responsible for exchanging the product and covering the shipping fees.
- If the customer wishes to change the product based on personal needs, please contact the Hotline at 0913372813 for advice on the exchange procedure. The shipping costs will be negotiated between both parties.
- For returns: bio2a.com will process the return information, guide the customer to complete the return process, and refund the order cost.
Article 4: Refund Terms
Customers will receive a refund if the product meets the return conditions mentioned in Article 1.
Article 5: Refund Methods
- If the customer paid via bank transfer: The refund will be processed to the account used for the original payment.
- If the customer paid in-store: Customers are requested to come to the store to return the product and receive a refund (staff will contact customers to schedule an appointment).
Note: If customers have feedback or complaints regarding product quality, please contact the Hotline at 0913372813 for quick resolution.